Why do citizens have to nag our local governments to find out what's
going on even about
cleaning up sewage all over their back yards and under their houses?
How about if our governments deploy issue tracking systems?
Here's an example of how that works.
As previously mentioned,
Leon County, Florida, lets anyone
Report a Problem or Request a Service
through their web page.
Then you can
find your service request
and
track a problem
using a ticket number.
This is not rocket science.
Thousands of businesses have been using such issue tracking systems
(also known as trouble ticket systems) for many years.
There is off-the-shelf software to implement them.
Beyond the obvious advantages to the citizens of being able to
tell what's going on with their issues, such systems also
greatly aid local governments by