Tag Archives: call center

Augusta high tech job growth: second in the country

What is Augusta doing that attracts so many high tech jobs?

Orlando Montoya wrote for GPB News 7 December 2012, Augusta High Tech Ranks Nationally,

A national group working to promote entrepreneurship says Augusta has the second highest growth rate of high tech jobs in the past five years.

Only Boise, Idaho grew tech jobs faster.

San Francisco based Engine Advocacy says between 2006 and 2011, Augusta increased its technology sector jobs by 81%.

City officials credit the area’s low cost of living.

If that was the only key, Lowndes County and Valdosta MSA would lead the country…. What else?

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Prisoner call centers

Prisoners answering the telephone for your government? Yes, apparently.

M. Alex Johnson of msnbc.com and Bill Lambdin of WNYT-TV wrote yesterday for MSNBC, Inside the secret industry of inmate-staffed call centers,

When you call a company or government agency for help, there’s a good chance the person on the other end of the line is a prison inmate.

The federal government calls it “the best-kept secret in outsourcing” — providing inmates to staff call centers and other services in both the private and public sectors.

The U.S. government, through a 75-year-old program called Federal Prison Industries, makes about $750 million a year providing prison labor, federal records show. The great majority of those contracts are with other federal agencies for services as diverse as laundry, construction, data conversion and manufacture of emergency equipment.

We’ve heard of Prison Industries before. The Georgia prisoners who struck back in January 2011 work for Prison Industries, allegedly for no pay.
But the program also markets itself to businesses under a different name, Unicor, providing commercial market and product-related services. Unicor made about $10 million from “other agencies and customers” in the first six months of fiscal year 2011 (the most recent period for which official figures are available), according to an msnbc.com analysis of its sales records.

The Justice Department and the U.S. Bureau of Prisons don’t

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